Order Processing Times

Orders are typically processed within 1–3 business days after payment is received. During peak seasons, promotions, or holidays, processing times may be extended to 3–5 business days. We process orders Monday through Friday, excluding public holidays.

If we anticipate a longer processing time for your order, we will notify you by email using the contact details provided at checkout.

Shipping Methods & Estimated Delivery Times

Shipping times begin after your order has been processed and handed over to the carrier. Estimated delivery windows below are provided by our shipping partners and may vary based on your location and external factors such as weather or carrier delays.

• Standard Shipping (Domestic): 3–7 business days after dispatch.
• Express Shipping (Domestic): 1–3 business days after dispatch.
• Economy Shipping (International): 7–21 business days after dispatch, depending on destination.
• Express Shipping (International): 3–10 business days after dispatch, depending on destination.

These timeframes are estimates and are not guaranteed. Remote or rural areas may experience longer delivery times.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, selected shipping method, and the total weight or value of your order.

• Domestic orders: Flat-rate or real-time carrier rates may apply, as displayed at checkout.
• International orders: Rates vary by destination, package size, and carrier options available.
• Free shipping promotions: Any free or discounted shipping offers will be clearly stated on our website or during checkout and may be subject to minimum order values or other conditions.

All prices are displayed in the currency shown at checkout and may be subject to change without notice, except for orders already placed.

International Shipping, Duties & Taxes

Scared Mask ships to many countries worldwide. Availability of specific shipping methods will depend on your location and will be shown at checkout.

Customs duties, import taxes, and fees: International orders may be subject to customs duties, import taxes, and other fees imposed by your local authorities. These charges are not included in the product or shipping price and are the responsibility of the recipient.

Customs policies vary widely from country to country. We recommend contacting your local customs office for more information before placing an order. Delays caused by customs inspections are outside of our control and may extend the estimated delivery time.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email from Scared Mask containing your tracking number and a link to track your package, where available.

• Please allow up to 24–48 hours after receiving your tracking number for tracking information to update.
• If tracking information does not appear or seems inaccurate, it may be due to carrier delays in updating their system.
• Some international or economy services may offer limited tracking once the package leaves the origin country.

If you have not received your tracking email within a reasonable timeframe after your order is marked as shipped, please reach out to our customer support team with your order number.

Lost, Delayed, or Damaged Packages

We want you to receive your Scared Mask order safely and on time. If your package is delayed, lost, or arrives damaged, please review the guidelines below and contact us as soon as possible so we can help.

Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery window, first check the tracking information and confirm the shipping address on your order confirmation.

• For domestic shipments, please allow an additional 3–5 business days beyond the estimated delivery date before reporting a package as lost.
• For international shipments, please allow an additional 7–10 business days, as customs or local carrier processing may cause delays.

After this time, contact our customer support team with your order number and tracking details. We will work with the carrier to investigate the issue. Resolution options may include a replacement order or store credit, depending on the outcome of the investigation and product availability.

Damaged or Incorrect Items

If your package arrives damaged or you receive incorrect items, please contact us within 7 days of delivery. To help us resolve the issue quickly, include your order number, a description of the problem, and clear photos of the packaging and items received.

Once we have reviewed your claim, we will let you know the next steps. Depending on the situation, we may offer a replacement, a refund, or store credit.